This was rectified the next day for one room, but not the second. Upon arrival I was told only King beds were available. All guests enjoy exclusive Preferred Club benefits including. At Secrets Riviera Cancun guets will find the perfect balance of quiet relaxation, romantic tranquility and social sophistication. I reserved two rooms last summer for January with two double beds in each room for this visit and was assured both by email and personal phone calls this was possible as we had the same on our last visit. Secrets Riviera Cancun is an adults only all inclusive for travellers seeking the coziness of a small resort while keeping the chic, luxury experience. Didn’t even stay for desert because of service and very loud music next door. Didn’t happen as the steaks were bloody rare and cold. And when did they stop giving the meat options on both the restaurant menu and on the iPad menu in the suites? We enjoyed the steak restaurant so much last year we planned on going twice this time. The service at the steak restaurant was iffy as there were two large groups in the dining area. The servers themselves were all professional and extremely courteous. The servers seemed pressed to accommodate the patrons in a timely fashion. There seems to be a problem with staffing in those restaurants as while the meals, except for the steak restaurant, were tasty, they were on the cool side rather than straight from the kitchen. Could not converse with table mates comfortably. The live music on Friday evening was far too loud for dining in the steak restaurant. Grounds and beach area are amazing! Dining in restaurants other than Rosewater and buffet breakfast have taken a decided downturn since I visited last January. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). Jet off for a dream holiday of a lifetime at Secrets Riviera Cancun Resort & Spa, a sensational 5-star getaway in a prime beachfront location in sun-kissed. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. Individually-wrapped food options are available for breakfast, lunch, and dinner.Įach guestroom is kept vacant for a minimum of 24 hours between bookings. Social distancing measures are in place staff at the property wear personal protective equipment a shield is in place between staff and guests in main contact areas periodic temperature checks are conducted on staff temperature checks are available to guests guests are provided with hand sanitizer contactless room service is available guests can access their rooms with a mobile device.Ĭontactless check-in and contactless check-out are available. This property advises that enhanced cleaning and guest safety measures are currently in place.ĭisinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏ guestroom doors are sealed after cleaning.
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